Returns InformationCUSTOMER CARE
HOW TO COMPLETE A RETURN ?
To return any item(s) please complete the following 3 steps;
- 1 Log into your "My Account";
- 2 Click on "Order History" in the left menu.
- 3 On the far right hand side of the relevant order number, click "Return This Order" and follow the prompts to obtain a RA number.
Any item(s) returned without obtaining a RA number will not be accepted as a return. All customers must apply for a RA number within 7 days from the date of receiving your item(s).
For our USA customers, we include a pre-paid return label with your order to make it super easy for you to send your item(s) back to us. If you have lost or can not locate your pre-paid return label please email us at [email protected]
For our international customers, please arrange your own shipping to have your item(s) returned.
Return processing normally takes between 7-14 business days. Once we receive your return we will need a couple of days to process this. Then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.
We don’t accept exchanges, but you’re welcome to go ahead and return the item and place a new order.
USA & INTERNATIONAL RETURN POLICY
- For USA customers your refund will be credited to your original method of payment less 12% of the value of goods you will be returning plus an additional $9.99 USD return shipping fee.
- For Adorn Platinum members there will be no restocking or return shipping fee.
- For international customers your refund will be credited to your original method of payment less 12% of the value of goods you will be returning. Please choose your own method of shipment to have your item(s) returned with.
We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for a full refund.
If you’re in the US, you have 7 days to return your items after you receive your shipment. If you’re outside of the US, you have 20 days to return your jewelry back to us.
"Final Sale" items can’t be returned or exchanged for any reason.
For international customers please note that original shipping charges as well as any duties or fees are not refundable. You may choose the shipping carrier of your choice, but return shipping charges are also not refundable. Adornmonde is unable to accept returns from international customers for unpaid customs taxes and fees.
We are also not responsible for lost returned packages, and we recommend you insure and track your package. You will receive your refund in the original form of payment.