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Customer Care

Our materials

From 14 karat gold, 925 sterling silver, and brass to freshwater pearls, semi-precious stones, and Swarovski crystals our jewelry is designed for you to love season after season. We get a lot of questions about the materials we use how to look after it. So here are few tips for how we recommend you enjoy a long and happy life together.

 

14 karat gold

Solid 14 karat gold is a precious metal that suits the girl on the go. It never oxidizes or discolors and can be safely worn when swimming, at the gym or showering. Its stronger than its 18 and 24 karat friends so it more difficult to chip and damage. If you are wanting to wear your jewelry always, and never take it off, we only recommend purchasing from our 14-karat range. You can also keep your 14 karat gold jewelry looking great by using a soft brush and some warm water to lightly scrub it.

 

Adorn Luxe

Adorn Luxe is the name we’ve given to our premium fashion jewelry line. So what makes it so premium, we hear you say? Well for a start, it is made from solid sterling silver. We then plate with 14 karat gold, 14 karat rose gold and rhodium to its sterling silver base. For our Adorn Luxe 14 karat gold and 14 karat rose gold jewelry the plating is 1.5 micron in thickness. After the plating is complete, we then apply an additional layer of e-coating to ensure all our Adorn Luxe jewelry looks amazing for even longer. Because it’s plated, we never recommend wearing this in water or when working out. Before exercising or showering, we always recommend taking off your Adorn Luxe jewelry. You can clean it by buffing gently with a dry cloth. Oh, and don’t forget to store it in a pouch when it’s not being worn.

 

Semi-precious (gemstones)

Our semi-precious collection is entirely handmade from 925 silver. It also utilizes a 14-karat micron plating technique, one of the most luxurious plating methods designed to enhance the durability and longevity of the jewelry. Adornmonde’s semi-precious range has been designed using the highest-quality gemstones, which include blue topaz, labradorite, rainbow moonstone, iolite, quartz, rhodolite and garnet. Don’t forget to take off your semi-precious jewelry before exercising or showering. You can also keep it looking great by buffing it gently with a dry cloth. Oh and don’t forget to store it a pouch when it’s not being worn.

 

Brass

Adornmonde’s statement designs are created in 14 karat gold, 14 karat rose gold and rhodium plated brass. Both our 14 karat gold and 14 karat rose gold designs have a plating thickness of 1.5 microns. All our 14 karat and rhodium plated designs also have an additional layer of e-coating applied to their surface. Because these designs are plated, we never recommend wearing them in water. We like to use 14 karat plated brass for all our bold, statement jewelry. Brass is a fantastic option for these heavier styles, as it's both durable and allows for a more affordable price point. If you need to clean our 14 karat plated range you can do so by buffing gently with a dry cloth. Don’t forget to keep it stored in a pouch when it’s not being worn.

Purchase terms & conditions

Stock availability

While Adornmonde makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

Order Cancellation

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact customercare@adornmonde.com as soon as possible. Please be advised that you also have the option to return your order within 7 days of receipt for USA customers or 20 day of receipt for international customers.

Returns

We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for a full refund.

If you’re in the US, you have 7 days to return your items after you receive your shipment. If you’re outside of the US, you have 20 days. All customers (USA and International) must apply for a RA number within 7 days from the date of receiving your item(s). To obtain a RA number:

1. Log into your “My Account”.

2. Click on “Order History” in the left menu.

3. On the far right hand side of the relevant order number, click “Return This Order” to obtain a RA number.

Any items that are returned without obtaining a RA number after completing the steps above will not be accepted as a return.

For USA customers your refund will be credited to your original method of payment less a $9.99 USD return shipping fee.

  • For international customers your refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with.
  • “Final Sale” items can’t be returned for any reason. Items on sale, but not marked as “Final Sale” can only be returned for store credit within the return conditions below. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.
international shipping & taxes

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes, and we cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid by the local carrier and are not collected by Adornmonde. Customs authorities require that we state the value of your order directly on your package(s). They also have the right to release or deny release of your package(s), and in some cases, may also delay delivery.

Adornmonde is unable to accept returns for unpaid customs taxes and fees. If you choose not to collect your package which has custom fees owing, your package will be discarded and you will not be refunded. We are also unable to issue refunds for any form of shipment delays caused by third party carriers.