Reward Points

The Reward Points Program allows you to earn points for certain actions you take on the site. Points are awarded based on making purchases and customer actions such as submitting reviews.

Benefits of Reward Points for Registered Customers

Once you register you will be able to earn and accrue reward points, which are then redeemable at time of purchase towards the cost of your order. Rewards are an added bonus to your shopping experience on the site and just one of the ways we thank you for being a loyal customer.

Earning Reward Points

Rewards can currently be earned for the following actions:

  • Making purchases — every time you make a purchase you earn points based on the price of products purchased and these points are added to your Reward Points balance.
  • Registering on the site.
  • Subscribing to a newsletter for the first time.
  • Sending Invitations — Earn points by inviting your friends to join the site.
  • Converting Invitations to Customer — Earn points for every invitation you send out which leads to your friends registering on the site.
  • Converting Invitations to Order — Earn points for every invitation you send out which leads to a sale.
  • Review Submission — Earn points for submitting product reviews.

Reward Points Exchange Rates

The value of reward points is determined by an exchange rate of both currency spent on products to points, and an exchange rate of points earned to currency for spending on future purchases.

Redeeming Reward Points

You can redeem your reward points at checkout. If you have accumulated enough points to redeem them you will have the option of using points as one of the payment methods. The option to use reward points, as well as your balance and the monetary equivalent this balance, will be shown to you in the Payment Method area of the checkout. Redeemable reward points can be used in conjunction with other payment methods such as credit cards, gift cards and more.

Payment Information

Reward Points Minimums and Maximums

Reward points may be capped at a minimum value required for redemption. If this option is selected you will not be able to use your reward points until you accrue a minimum number of points, at which point they will become available for redemption.

Reward points may also be capped at the maximum value of points which can be accrued. If this option is selected you will need to redeem your accrued points before you are able to earn more points.

Managing My Reward Points

You have the ability to view and manage your points through your Customer Account. From your account you will be able to view your total points (and currency equivalent), minimum needed to redeem, whether you have reached the maximum points limit and a cumulative history of points acquired, redeemed and lost. The history record will retain and display historical rates and currency for informational purposes. The history will also show you comprehensive informational messages regarding points, including expiration notifications.

My Account

Reward Points Expiration

Reward points can be set to expire. Points will expire in the order form which they were first earned.

Note: You can sign up to receive email notifications each time your balance changes when you either earn, redeem or lose points, as well as point expiration notifications. This option is found in the Reward Points section of the My Account area.

Purchase terms & conditions

Stock availability

While Adornmonde makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

Order Cancellation

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact customercare@adornmonde.com as soon as possible. Please be advised that you also have the option to return your order within 7 days of receipt for USA customers or 20 day of receipt for international customers.

Returns

We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for a full refund.

If you’re in the US, you have 7 days to return your items after you receive your shipment. If you’re outside of the US, you have 20 days. All customers (USA and International) must apply for a RA number within 7 days from the date of receiving your item(s). To obtain a RA number:

1. Log into your “My Account”.

2. Click on “Order History” in the left menu.

3. On the far right hand side of the relevant order number, click “Return This Order” to obtain a RA number.

Any items that are returned without obtaining a RA number after completing the steps above will not be accepted as a return.

For USA customers your refund will be credited to your original method of payment less a $9.99 USD return shipping fee.

  • For international customers your refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with.
  • “Final Sale” items can’t be returned for any reason. Items on sale, but not marked as “Final Sale” can only be returned for store credit within the return conditions below. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.
international shipping & taxes

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes, and we cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid by the local carrier and are not collected by Adornmonde. Customs authorities require that we state the value of your order directly on your package(s). They also have the right to release or deny release of your package(s), and in some cases, may also delay delivery.

Adornmonde is unable to accept returns for unpaid customs taxes and fees. If you choose not to collect your package which has custom fees owing, your package will be discarded and you will not be refunded. We are also unable to issue refunds for any form of shipment delays caused by third party carriers.