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Returns

MEMORIAL DAY SALE 2024 RETURN POLICY

All sales made during our Memorial Day Sale promotion are final sale and not eligible for return, refund, exchange or cancellation. Pre-order and made to order dates are subject to change and Adornmonde will not accept cancellations for pre-order and made to order designs that incur additional delays. All Adornmonde promotional codes, such as first-time discounts, credit notes and e-gift cards will not be eligible for use during this promotional period. Adornmonde’s Memorial Day sale starts 05.24.24 and ends 06.02.24 11:59Ppm PST. By clicking PAY NOW you agree to Adornmonde's Memorial Day Sale terms & conditions.

WHAT IS YOUR GENERAL RETURN POLICY?

We accept returns in new condition with original packaging, including tags, jewelry cards, jewelry bags, and gift boxes for both US and international customers. You have 30 days from the date you receive your jewelry to initiate a return. Please remember to return any gifts with purchase if your return reduces your order below the qualifying level for those gifts.

Refunds are not available for "Made to Order" jewelry; however, we can accommodate exchanges (USA only) or issue credit notes for "Made to Order" items.

HOW TO COMPLETE A RETURN?

To return jewelry item(s) please follow these steps;

1. Start your return: Access our online return portal HERE. Enter your order number and the email address associated with your purchase.

2. Select items for return: Once logged in, provide your order details and follow the prompts to select the jewelry items you wish to return.

3. Shipping Label Instructions:

For USA Customers: A return shipping label will be emailed to you shortly after you submit your return request.

For International Customers: You now have the option to use an Adornmonde issued return shipping label, charged at the international carrier rate. Alternatively, contact us at customercare@adornmonde.com to confirm the return shipping address and the items you are returning if you prefer to use your own shipping method.

FOR USA CUSTOMERS

If you opted for our new Free Returns & Package Protection via Redo upgrade at checkout, there will be no charge for returning your order. Please note that our general return policy still applies, even with this service upgrade. Items marked as "Made to Order" are not eligible for refunds.

If you did not select this service, your refund will be credited to your original method of payment minus a local carrier return shipping fee. All USA customers have 30 days from the date of receipt to return your items.

FOR INTERNATIONAL CUSTOMERS

All international customers have 30 days from the date of receipt to return your items. We now offer international return labels through our self-serve return portal above. Return shipping is charged at the international carrier rate and will be deducted from your refund. You can also opt to arrange your own shipping method for the return. Note that any shipping charges, as well as any duties or fees, are not refundable.

Adornmonde is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders, or refused shipments. If you elect to ship your return via your own shipping method, Adornmonde is not responsible for lost returned packages.

WHAT IS FREE RETURNS & PACKAGE PROTECT VIA REDO?

We now offer US customers free return and package protection for all US orders via Redo, which you can add to your order at checkout. If you purchase Redo for $4.99 with your order, your return shipping label will be covered! You can return any item(s) in your order for an exchange, store credit, or refund for FREE. Redo covers all items in the shopping bag; you do not need to purchase Redo for each item.

If you choose not to purchase this Redo upgrade, or would like a full refund, you can still return, but you will have to cover the cost of the return shipping label.

Free returns & package protection via Redo must follow all guidelines listed within the return policy. Items must be returned within the designated return window. To be eligible for a refund, exchange, or store credit, items must be in new condition, unworn, and all tags attached. Made-to-order items are not eligible for refunds, only exchange or store credit.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Return processing typically takes between 7 to 28 business days. After we receive your returned items, it may take a few days to process your refund, which will be issued to your original method of payment. Please note that your bank may require additional time to process the refund. We will notify you via email as soon as your return has been processed.

WHAT’S YOUR EXCHANGE POLICY?

We now offer exchanges exclusively for our USA customers. To opt for an exchange, please follow the steps outlined in the "HOW TO COMPLETE A RETURN?" section above using our online return portal. Note that items marked as "Made to Order" are eligible for exchange or credit note but not for refund.

HOW DO YOU HANDLE LOST PACKAGES, SHIPPING CHARGES, DUTIES, OR FEES?

Adornmonde offers package insurance through our Free Returns & Package Protection via Redo service available at checkout. If you select this option and your package is lost, we will reissue your order at no additional charge. Please note, this service does not provide a refund but guarantees a replacement of your package.

For orders where this protection upgrade is not selected, Adornmonde is not liable for lost shipments and cannot issue refunds. 

For international customers Adornmonde is not responsible for refunding orders due to lost shipments, carrier delays or errors.  Please also be aware that all shipping charges, duties, and fees are non-refundable.

GIFT WITH PURCHASE RETURN POLICY

If your order qualifies for a free gift and you decide to return all or part of your order, you must ensure the remaining order value still meets the qualifying threshold to keep the free gift. If the adjusted order value falls below the qualifying amount after you complete your return, you must also return the free gift to be eligible for a refund. If the free gift is not returned, Adornmonde reserves the right to deduct the retail value of the gift from your refund.

FINAL SALE PROMOTIONAL RETURN POLICY (MEMORIAL DAY, BLACK FRIDAY, WIN BACK WEDNESDAY, CODE HUNTS)

All sales made during our promotional periods, such as Memorial Day, Black Friday, Win Back Wednesday, and Code Hunts, are final and not eligible for returns, refunds, or exchanges. During these sale periods, Adornmonde will not accept cancellations for any pre-ordered or made-to-order items. Additionally, promotional codes, including first-time discounts, credit notes, and e-gift cards, are not valid during these times. By clicking CHECKOUT, you agree to our terms and conditions for promotional sales.

WHAT IS COVERED UNDER YOUR 1-YEAR WARRANTY?

We want you to feel confident in your purchase of Adornmonde jewelry. That's why we offer a 1-year warranty from the date of purchase. We are committed to the quality of our jewelry and will repair or replace any items that break due to manufacturing defects or other causes not associated with normal wear and tear.

Here’s what this means:

Coverage: Your Adornmonde jewelry will be repaired or replaced if returned to us within 1 year of the purchase date at no additional cost.

Exclusions: The warranty does not cover lost items, scratches, damage from normal wear and tear (such as broken chains or chipped rings), misuse, improper storage, or any modifications made by third parties.

Eligibility: This warranty applies only to purchases made on Adornmonde.com and is effective for purchases made from October 1, 2022, onwards.

If your jewelry was purchased from another retailer or platform, it is not covered under Adornmonde’s warranty.

  • Contact us

    We love to chat. Contact us here.

  • Shipping

    Shipping rates and delivery for USA orders.

  • International

    Shipping rates and delivery for international orders.

  • Returns

    How to complete a return. USA & international return policy.

  • Ordering & payment

    How to place an order. Payment options we accept.

  • Contact us

    We love to chat. Contact us here.

  • Shipping

    Shipping rates and delivery for USA orders.

  • International

    Shipping rates and delivery for international orders.

  • Return policy

    How to complete a return. USA & international return policy.

  • Ordering & payment

    How to place an order. Payment options we accept.

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