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Returns

WHAT IS YOUR GENERAL RETURN POLICY?

We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for both US and international customers. You have 7 days from the date of receiving your jewelry to obtain a return authorization (RA). Without this RA number, returns cannot be accepted.

Returns are not possible for “Final sale” or “Made to order” jewelry.

HOW TO COMPLETE A RETURN?

To return any jewelry item(s);

1. Enter your order number and email here.

2. Enter your order details and follow the prompts to select jewelry you wish to return.

3. Once your return request is submitted, obtain an RA number.

4. For our USA customers, a return shipping label will be emailed to you within 24 hours of applying for your RA (excluding weekends and public holidays). For our international customers, please contact us at customercare@adornmonde.com to confirm the return shipping address. You will also need to arrange your own method of shipping for returning your order.

FOR USA CUSTOMERS

Your refund will be credited to your original method of payment less a $9.99 USD return shipping fee. You have 7 days to return your items after you receive your shipment. If you have not received your return shipping label, and it is now 24 hours since you originally applied for your RA (excluding weekends), please email us at customercare@adornmonde.com. We do also suggest taking a peek at your filtered emails in case your email service has moved your return shipping label there.

FOR INTERNATIONAL CUSTOMERS

A full refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with. You have 20 days to return your jewelry back to us. Please note that all shipping charges as well as any duties or fees are not refundable.

Adornmonde is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments. We are also not responsible for lost returned packages, and we recommend you insure and track your package.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Return processing normally takes between 7-14 business days. Once we receive your return we will need a couple of days to process this. You will receive your refund in the original form of payment, then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.

WHAT’S YOUR EXCHANGE POLICY?

We don’t accept exchanges, but you’re welcome to go ahead and return the item and place a new order.

“Final sale” and “Made to order” items can’t be returned or exchanged for any reason.

HOW DO YOU HANDLE DUTIES OR FEES?

Please note that all shipping charges as well as any duties or fees are not refundable.

Adornmonde is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments. We are also not responsible for lost returned packages, and we recommend you insure and track your package.

CAN I USE MY OWN SHIPPING LABEL?

If you are inside the US we recommend using an Adornmonde shipping label to return your items back to us via. Once your RA is complete our returns team will be back in touch with an return shipping label via email. Return labels will be issued Monday to Friday 8am to 3pm EST. Labels will not be issued over the weekend. If you haven’t received your label within 24 hours of submitting your RA, please send us an email at customercare@adornmonde.com and we can chase this up for you.

If you are outside the US, you will need to use your own shipping label to return your jewelry. Once you have submitted your RA please email us at customercare@adornmonde.com and we will confirm the correct return shipping address.

  • Contact us

    We love to chat. Contact us here.

  • Shipping

    Shipping rates and delivery for USA orders.

  • International

    Shipping rates and delivery for international orders.

  • Returns

    How to complete a return. USA & international return policy.

  • Ordering & payment

    How to place an order. Payment options we accept.

  • Contact us

    We love to chat. Contact us here.

  • Shipping

    Shipping rates and delivery for USA orders.

  • International

    Shipping rates and delivery for international orders.

  • Return policy

    How to complete a return. USA & international return policy.

  • Ordering & payment

    How to place an order. Payment options we accept.

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