Shipping policy

We offer both standard and express shipping on orders shipped with the US and express shipping for orders shipped internationally. From April 2024, we are shipping complete orders to cut down on waste so if your order includes made-to-order or pre-order items, we'll ship everything together once it's in stock.

Standard shipping          FREE                    5-7 business days

Express shipping            USD $19.99*         2 business days

Orders $320+ (express shipping) FREE 3-6 business days

Express international shipping USD $29.99* 3-6 business days

We ship orders within 24-72 hours of purchase from our awesome New York warehouse, pending availability and credit verification. Customers who select express shipping services must also allow 24 to 72 hours for your order to be processed before it is shipped.

We strive to get your order to you as quickly as possible, but please note that shipping times may vary. During peak periods, such as Christmas or promotional events, there may be additional delays in the shipment of orders.When calculating delivery times for shipping services, please exclude weekends and public holidays, as these are not considered business days.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional $9.99 shipping charge if they are reshipped. After an order has been delivered to a correct shipping address, we cannot be held responsible for lost or stolen packages.

We ship on weekdays from New York. We are not able to prepare or ship orders on weekends or holidays.

If you have pre-order or made to order items, we'll ship everything together once all items are in stock. For large orders (US$500 or more), we may ship in stock items first and your made to order and/or pre-order items in a follow up shipment.

If there is an incorrect address, Adornmonde is not responsible for lost shipments that arise due to incorrect addresses provided by customers. It is the customers responsibility to ensure that their order(s) are correctly addressed at the time of purchase. Should an order fail to arrive because of customer address error(s), Adornmonde is not responsible for reissuing the shipment or refunding the customer.

For all international shipments outside the US, it is the customers responsibility to arrange the collection of their package within the designated time frame. Should the customer fail to collect their package from the respective international courier company, Adornmonde is not responsible for reissuing the shipment or refunding the customer.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. These fees are out of our control and vary by country. Standard (national post service) and express shipping providers (DHL, UPS, Fedex and EMS) notify the customer if such fees apply. They are the responsibility of the customer and due upon receipt of your package.

Adornmonde ships to PO boxes in the US. We are unable to ship to P.O. boxes outside the US at this time.

Here is the complete list of countries we ship to:

• Singapore
• Australia
• Hong Kong
• United Arab Emirates
• United Kingdom
• Canada
• Saudi Arabia
• Qatar
• Germany
• France
• Switzerland
• Kuwait
• Japan
• New Zealand
• Netherlands
  
• South Korea
• Italy
• Sweden
• Spain
• Mexico
• Norway
• China
• Belgium
• Thailand
• Denmark
• Taiwan
• Ireland
• Philippines
• Luxembourg
• Monaco
• Finland

Package Protection is an optional, non-refundable service that provides coverage for parcels that are confirmed lost, stolen, or damaged while in transit and prior to confirmed delivery by the carrier.

For customers who opt to purchase Package Protection, if a parcel is confirmed by the carrier as lost or not delivered in transit, Adornmonde will either reissue the order (subject to stock availability) or issue a store credit, based on your preference.

Package Protection does not extend to parcels that have been marked as delivered by the carrier to the address provided at checkout. Once a shipment has been confirmed as delivered, Adornmonde is not liable for lost or stolen parcels.

In certain cases, and at our discretion, we may offer a one-time replacement or store credit as a goodwill resolution.

Package Protection is a non-refundable service fee and will not be refunded under any circumstances, including order cancellations or returns.

For customers who choose not to purchase Package Protection, Adornmonde is not responsible for lost, damaged, or stolen parcels once they have been shipped.