Shipping

Shipping

Oh yes, we offer standard and express shipping on all orders shipped to the US and worldwide. The safety of our team and customers is our top priority and we're working closely with our shipping partners and carriers to ensure your Adornmonde jewelry can reach you as quickly, and safely, as possible. 

ORDERS SHIPPING WITHIN THE US
Standard shipping FREE 5-7 business days
Express shipping USD $11.99* 2 business days
ORDERS SHIPPING WORLDWIDE (outside the US)
Orders $200+ (express shipping) FREE 3-6 business days
Standard international shipping USD $9.99* 2-3 weeks
Express international shipping USD $24.99* 3-6 business days
How fast does Adornmonde ship?

We ship orders within 24-48 hours of purchase from our awesome New York warehouse, pending availability and credit verification. Customers who select express shipping services must also allow 24 to 48 hours for your order to be processed before it is shipped.

We try our hardest to get your order out to you as quickly as possible though shipping times may vary. Weekends and holidays should not be included when calculating delivery times for shipping services.

Please make sure all your shipping details are correct. Orders that are returned because of an invalid address may incur an additional $9.99 shipping charge if they are reshipped. After an order has been delivered to a correct shipping address, we cannot be held responsible for lost or stolen packages.

We ship on weekdays from New York. Orders placed for all shipping services before 12 PM EST will ship out on the same day. Orders received after Friday 12 PM EST will be shipped on Mondays. We are not able to prepare or ship orders on weekends or holidays.

If there is an incorrect address, Adornmonde is not responsible for lost shipments that arise due to incorrect addresses provided by customers. It is the customers responsibility to ensure that their order(s) are correctly addressed at the time of purchase. Should an order fail to arrive because of customer address error(s), Adornmonde is not responsible for reissuing the shipment or refunding the customer.

For all international shipments outside the US, it is the customers responsibility to arrange the collection of their package within the designated time frame. Should the customer fail to collect their package from the respective international courier company, Adornmonde is not responsible for reissuing the shipment or refunding the customer.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. These fees are out of our control and vary by country. Standard (national post service) and express shipping providers (DHL, UPS, Fedex and EMS) notify the customer if such fees apply. They are the responsibility of the customer and due upon receipt of your package.

Can you ship to my PO Box?

Adornmonde ships to PO boxes in the US. We are unable to ship to P.O. boxes outside the US at this time.

What countries does Adornmonde ship to?

We ship pretty much everywhere.

Purchase terms & conditions

Stock availability

While Adornmonde makes every attempt to ensure that the online store reflects the true availability of stock, sometimes an item shown to be available online may be out of stock. If an item you ordered is out of stock we will notify you as soon as possible and, based on your preference, either cancel and refund that particular item or your entire order.

Order Cancellation

As our orders are processed and dispatched quickly, we are unable to cancel or change any details in your order once it has been placed. If you have any problems with your order, please contact customercare@adornmonde.com as soon as possible. Please be advised that you also have the option to return your order within 7 days of receipt for USA customers or 20 day of receipt for international customers.

Returns

We accept returns in new condition with original packaging, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for a full refund.

If you’re in the US, you have 7 days to return your items after you receive your shipment. If you’re outside of the US, you have 20 days. All customers (USA and International) must apply for a RA number within 7 days from the date of receiving your item(s). To obtain a RA number:

1. Log into your “My Account”.

2. Click on “Order History” in the left menu.

3. On the far right hand side of the relevant order number, click “Return This Order” to obtain a RA number.

Any items that are returned without obtaining a RA number after completing the steps above will not be accepted as a return.

For USA customers your refund will be credited to your original method of payment less a $9.99 USD return shipping fee.

  • For international customers your refund will be credited to your original method of payment. Please choose your own method of shipment to have your item(s) returned with.
  • “Final Sale” items can’t be returned for any reason. Items on sale, but not marked as “Final Sale” can only be returned for store credit within the return conditions below. If a full priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified by the terms of the promotion.
international shipping & taxes

All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). We ship your package duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes, and we cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid by the local carrier and are not collected by Adornmonde. Customs authorities require that we state the value of your order directly on your package(s). They also have the right to release or deny release of your package(s), and in some cases, may also delay delivery.

Adornmonde is unable to accept returns for unpaid customs taxes and fees. If you choose not to collect your package which has custom fees owing, your package will be discarded and you will not be refunded. We are also unable to issue refunds for any form of shipment delays caused by third party carriers.